Policies
Purchase Policy: Deliveries and Shipping
Thank you for choosing Lily’s Garden Shop! We offer convenient options for receiving our plants, allowing you to choose between delivery and shipping. Please take a moment to review our purchase policy below to understand the details.
Delivery Areas:
We provide delivery services to the following areas:
- Miami, Florida
If you reside in this area, we will be pleased to deliver our plants directly to your preferred address. For locations outside these areas, we offer shipping as an alternative option.
Delivery Methods and Timelines:
The estimated delivery timeline for your area is as follows:
Miami, Florida: 2-3 business days
Please be aware that these delivery times are approximate and may vary depending on factors beyond our control, such as weather conditions or unforeseen circumstances. We appreciate your understanding in such conditions.
Shipping:
For customers residing outside our delivery areas, we offer shipping services via trusted postal carriers. Shipping rates will vary depending on your location and the size of your order. During the checkout process, you will have the option to select the shipping method that best suits your needs.
Shipping Stress:
Plants can and often arrive with stress due to shipping. It is normal to expect that plants may lose some leaves during transit.
Shipping Damages:
We are not responsible for damages caused by extreme temperatures. If the temperature for your area is low, we recommend that you buy insulation for each plant you purchase. We also recommend that you purchase a heat pack in addition to insulation when your temperatures are extremely low. If temperatures in your area are too low or too high to ship safely, we will notify you. If you forget to buy insulation or a heat pack for your package please contact us immediately at lilysgardenshop2023@gmail.com.
Customer Responsibilities:
To ensure successful delivery or shipping, we kindly request that you fulfill the following responsibilities:
- Provide accurate and complete delivery or shipping address details during checkout.
- Double-check the shipping address to avoid any errors or delays.
- For delivery, please ensure that someone is available at the destination to receive the package.
Refunds and Returns:
We take great care in packaging our plants to minimize the risk of damage during transit. If you receive a damaged or unsatisfactory plant, please contact us within 48 hours of delivery or shipping. We will be happy to assist you with a refund or replacement, provided the issue is reported within the specified time frame and supported by relevant documentation or photographs.
Legal Disclaimers:
Lily’s Garden Shop shall not be held liable for any damages or losses arising from the use of our products, delivery services, or shipping services. By placing an order on our website, you acknowledge and agree to the terms and conditions outlined in our purchase policy.
Contact Us:
If you have any questions, concerns, or require further assistance regarding our purchase policy, delivery services, or shipping options, please don’t hesitate to contact us. You can reach us at lilysgardenshop2023@gmail.com, and we’ll be more than happy to help.